Refund policy

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Return & Refund Policy

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Thank you for shopping at [beautygalleriih ]. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

  • Return Window: You have 7 calendar days to return an item from the date you received it.

  • Item Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

  • Proof of Purchase: Your item needs to have the receipt, invoice, or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned for hygiene or safety reasons. These include:

  • Opened cosmetics, lotions, skincare, or personal care products.

  • Perishable goods (like food or flowers).

  • Custom products or personalized items.

  • Gift cards and clearance/sale items marked as "Final Sale."

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.).

  • Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 7 business days).

4. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Damaged or Incorrect Items: If you received a damaged, defective, or incorrect item, please contact us immediately at [beautygalleriih@gmail.com] so we can resolve the issue at no cost to you.

5. Contact Us

If you have any questions on how to return your item to us, contact us at:

  • Email: [beautygalleriih@gmail.com